Shipping policy

Shipping in the USA

We're not a drop shipper — everything we sell is real inventory sitting in our Southern California warehouse, so your order usually ships within 1–2 business days.

We offer three shipping options for U.S. orders:

• Standard — FREE on orders $99 and up. Under $99, the rate is based on your order's weight.

• Fast — $14.99

• Fastest — $36.99

Add your items to the cart and enter your address at checkout — you'll see the exact price and the estimated delivery date for each option before you pay, so you can pick what works best for you.

A note on orders over $500: these require a signature on delivery, so something that valuable never sits unattended on a doorstep. Please make sure someone is available to sign for it. If you won't be around during the expected delivery window, just reach out and we'll set up whatever delivery option is most convenient for you.

Shipping International

We ship to Canada and to many countries outside the U.S., though the list does vary. To check whether we ship to yours, add an item to your cart and enter your country at checkout. If it's on the list, we can ship there.

• Standard International — generally 15–30 business days. These times vary by country and are not guaranteed.

• Express International — a faster option, priced by weight and shown at checkout.

A few honest things to know before you order internationally:

1. Customs and other international delays are common, and they will delay your package. Please account for them.

2. Some countries charge additional customs taxes and import fees, and those are payable by you, not us. Please contact your local government agency to find out what to expect — the customs clearing process is often what causes the delay.

Track My Order

We'll email you a tracking number as soon as your order ships. Please give the carrier 24–48 hours to start showing movement on it.

If something doesn't look right, just email support@doll.com or call 714-563-4200 and one of our Stylists will look into it for you.

Shipping to Post Office Boxes and A.P.O. Destinations

Delivery to P.O. Boxes and A.P.O. destinations is limited and tends to be slower. For the best delivery times, we'd recommend using a street address if you have one.

Questions?

We're happy to help. Reach out any time through our contact page, or take a look at our return policy if you're wondering about sending something back.