FAQ

Can't find what you're looking for? Email support@doll.com or call 714-563-4200, Monday through Friday, 9am–5pm PST. Our Stylists are an in-house team in Southern California and they're happy to help.

Help with my items

What is Scrunch Buns®?

Scrunch Buns® is a registered trademark of DOLL Swimwear. It's an innovative swimwear design that ruches the bikini bottom to create a contour that flatters your natural shape. We carry one of the largest selections of Scrunch Bun® bikinis anywhere.

What is swimwear lining?

Swimwear lining adds an extra layer of protection and thickness inside the bikini to hold up to the pool or beach. The bottoms are half lined by design — the rear generally isn't lined, to accommodate a more flattering scrunch bun. Don't be fooled by cheaper imitation bikinis that skimp on quality and lining. All of our bikinis are lined unless otherwise noted.

What's the difference between a padding pocket and swimwear padding?

A padding pocket is built into some bikini tops. It's a form of swimwear lining that doubles as a pocket, so you can add extra padding for support and lift. All bikini tops come with padding pockets unless otherwise noted.

Swimwear padding is an option we offer so your top comes with a set of custom pads for extra lift, support, and thickness. Slip them into the padding pockets built into your top. The padding is removable and custom fitted for your bikini.

Are the swimwear pads interchangeable between different tops?

Yes, they are! The pads are removable and can go into any of our bikinis that have a padding pocket.

How do your sizes run?

Our sizes run small compared to regular department stores, so be sure to check our size chart before ordering. Each product page also lists measurements for that style.

Fit will always vary with personal preference — how tight or loose you like it, how much coverage you want. If you're unsure, just email or call our Stylists and we'll help you find your size.

Ordering

The item I want is out of stock. Do you take back orders or pre-orders?

We're not offering back orders or pre-orders right now. Items that haven't been discontinued usually come back in stock within a couple of weeks, so it's worth checking back. If you'd like, email support@doll.com with the style and size and we'll let you know when it returns.

Can I order online and pick up at your location?

Orders placed online can only be shipped from our warehouse. We aren't able to allow walk-ins for pickups, returns, or exchanges at our warehouse, due to a policy set by the property management.

What payment methods do you accept?

We accept all major credit and debit cards, plus Shop Pay and the other digital wallets you'll see at checkout. At the moment we don't accept PayPal.

Do you sell DOLL gift cards?

Not at the moment — we don't sell gift cards or electronic gift certificates.

Can I pay with a prepaid card?

Prepaid cards like Visa, Amex, and Mastercard work as long as the full order total is available on the card. We're not able to split payment across multiple cards, so the whole amount needs to be covered on one for the transaction to go through.

Why are there multiple pending charges on my account?

What you're most likely seeing is a "pending" hold placed by your bank, not a settled charge. Some banks hold the amount even when a transaction was voided and never collected by us — this is especially common with debit cards.

The hold usually clears on its own within about 3 business days, though it can occasionally take longer. This is set by your bank, not by us, so if it lingers your bank is the fastest way to sort it out.

Shipping and delivery

How much is shipping and how fast will it arrive?

Standard shipping is FREE on U.S. orders $99 and up. Below that, the rate is based on your order's weight. We also offer Fast ($14.99) and Fastest ($36.99).

Your order usually ships within 1–2 business days. Add your items to the cart and enter your address at checkout to see the exact price and estimated delivery date for each option. Full details are in our shipping policy.

Does my order need a signature?

Orders over $500 require a signature on delivery, so something that valuable never sits unattended on a doorstep. Please make sure someone is available to sign for it. If you won't be around during the expected delivery window, reach out and we'll set up whatever delivery option is most convenient for you.

Do you ship internationally?

We do — to Canada and many other countries, though the list varies. Add an item to your cart and enter your country at checkout to see whether we can ship to you and what it will cost.

Standard International generally takes 15–30 business days, and customs delays are common. Any import taxes or customs fees are payable by you, not us.

How do I track my order?

We'll email you a tracking number as soon as your order ships. Please give the carrier 24–48 hours to start showing movement on it. If it still isn't updating, email support@doll.com and we'll look into it.

My order shows delivered, but I didn't receive it.

Oh no — we're so sorry. First, please check with anyone else at the address and look around the property, since carriers sometimes leave packages in unexpected spots. It's also worth contacting the carrier directly with your tracking number.

If your order was sent to an old or incorrect address, we aren't able to replace it once the carrier marks it delivered to the address given at checkout — so please double-check your shipping info before you pay. If you're still stuck, reach out and we'll do what we can to help.

Returns and exchanges

Can I return my order if it doesn't work out?

Of course. We accept returns within 30 days of the order date, as long as your items are unworn and in new condition with tags and hygienic liners still attached. You can choose a refund to your original payment method or store credit.

Some items are final sale and can't be returned — underwear, panties, corsets, lingerie, custom items, make-up, gift cards, and store credits. The full details are in our return policy.

How do I start a return?

Just email support@doll.com or call 714-563-4200 with your order number, and we'll get it set up and send you the return address.

What's your exchange policy?

We don't swap one item for another directly, because we can't guarantee the size or style you want will still be in stock by the time your return reaches us. You have two options:

1. Place a new order for the size or style you want now, so it's yours before it sells out, then send the original back for a refund.

2. Return for store credit and use it whenever you're ready. Store credit works on ANY item sitewide — even sale items — and it never expires.

If you need the new size quickly, option 1 gets it to you fastest.

How long does it take to process my return?

Once your return reaches our warehouse, please allow 3–5 business days for it to be processed. You'll get an email confirmation as soon as it's done.

Please hold onto your return tracking number until then — it's your proof the package was sent, and if it goes missing in transit it's the only way we can verify the return.

Do you provide return shipping labels?

Not at this time, so return shipping is at your expense and original shipping fees are non-refundable. You're welcome to use any carrier you like.

My account

Can I delete my account?

Yes. Email support@doll.com from the address on the account and we'll take care of it for you.

I have a question that isn't answered here.

We'd love to help. Reach us through our contact page, email support@doll.com, or call 714-563-4200, Monday through Friday, 9am–5pm PST.