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Refund policy

30 Day Return Policy

We want you to love what you ordered. Although most stores prohibit the return of swim & undergarments, we believe it provides an essential service and peace of mind knowing you have the option of a return.

Please inspect your items once you receive them. We can accept returns that are postmarked and shipped out within 30 days of the order date, with these conditions:

  1. FINAL SALE ITEMS: Panties, underwear, custom items, make-up, gift cards, electronic gift certificates, items marked as "Final Sale", and store credits are all final sale items. FINAL SALE items cannot be returned for exchange, credit, or refunds.

  2. NEW CONDITION: All items are to be in new condition with tags, hygienic liners, packaging, and boxes in original condition. Items should also be unsoiled, have no evidence of fragrance, and have not been washed.

How to start your return

Just reach out and one of our Stylists will get your return set up for you:

Please include the order number from your order confirmation email so we can find you quickly. We'll send you the return address and everything you need to get your items back to us.

What about exchanges?

We don't swap one item for another directly, since we can't guarantee the size or style you want will still be in stock by the time your return reaches us. Here are your two options:

  1. Place a new order for the size or style you want now, so it's yours before it sells out. Then send the original item back for a refund.

  2. Return for store credit and use it whenever you're ready. Your DOLL store credit works on ANY item sitewide — even sale items — and it never expires.

If you need the new size quickly, option 1 is the faster route. Either way, just let us know and we'll help you sort it out.

What can I return?

  1. Damaged, defective, or wrong items sent to you.

  2. Unworn items in NEW condition with tags attached and original packaging, such as shoe boxes and the sanitary liner (for swimwear), intact.

What can't be returned

  1. Items outside of the 30 day return period.

  2. Items missing tags and/or not in NEW condition.

  3. Undergarments such as underwear, panties, corsets, and lingerie.

  4. Gift cards, electronic gift certificates, and store credits.

Damaged, defective, or wrong item(s) sent

If you believe you have received a damaged or defective item, or something different from what you ordered, please email support@doll.com or call 714-563-4200 and we'll make it right. Photos of the item help us take care of it faster.

How to send your return package

  1. Make sure the items you're returning are unworn and in NEW condition, with tags attached and original packaging such as shoe boxes and the sanitary liner (for swimwear) intact.

  2. Contact us at support@doll.com or 714-563-4200 to start your return and get the return address.

  3. Include a note with your order number inside the package so we can match it to your order.

  4. You may use any shipping company of your choice (USPS, FedEx, UPS, etc.) to ship your return package back to us.

Please hold onto your return tracking number until you receive confirmation that we've processed your return. That tracking number is your proof that the package was sent to us, and if it gets lost in transit it's the only way we can verify the return.

When will my return be processed?

Once your return arrives at our warehouse, please allow 3–5 business days for it to be processed. As soon as it's complete, you'll get an email confirmation with all the details.

Since return tracking isn't linked to our system, we can't see when your package arrives at our warehouse. The tracking number from your carrier will show you the exact delivery date.

Shipping fees

We don't provide return shipping labels at this time, so return shipping is at the customer's expense. Original shipping fees are non-refundable.

If you need help with your return, we're here for you. Just contact us and we'll take care of you.